Policies

Welcome to the Laser and Skin Surgery Center of Northern California! We appreciate the opportunity to meet with you to discuss healthy skin and your skin care needs. We take pride in making your visit as pleasant and comfortable as possible. Please take a minute to review some basic practice policies:

OFFICE HOURS and TELEPHONE CALLS

Our regular office telephone hours are 8:30 AM to 5:00 PM, Monday through Friday. We have additional office hours on Saturdays and some evenings by appointment only. The Laser & Skin Surgery Center has no phone service during these extended times.

If you need to speak with the doctor, our receptionist must take your name, telephone number, and the nature of your call. This allows the physician to have your medical record available when returning your call. After-hour emergencies should be directed to our main number (916) 456-0400. The automated telephone system will instruct you how to reach our on-call doctor. In a true, life-threatening emergency, please dial 9-1-1.

Payments Policies–We require payment in full at the time of service for all treatments and services.

Consultation Fees

• There is a $200 consultation fee for new cosmetic consultations with all physicians and our physician assistant and a $300 consultation fee with Dr. Suzanne Kilmer. At your consultation, the physician will create a customized treatment plan, allowing the physician to quote a fee for treatment. The cosmetic consultation fee is applied toward the cost of a cosmetic treatment of $400 or more and is valid for six months. The treatment will be scheduled with the provider that did the original consultation. The consultation fee cannot be used toward esthetic treatments, skin care products, or general dermatology visits.
• There is a $50 consultation fee for laser tattoo and hair removal consultations, which is applied toward the cost of laser tattoo or hair removal treatment.

Pre-payments

• To reserve your appointment time for many procedures including, but not limited to, Laser Resurfacing, Thermage, MiraDry, Resonic, Fraxel, Cellfina, and Sofwave, payment is due in full two weeks before the scheduled procedure. The preferred credit card on file will be charged.

• All Telemedicine appointments with the doctor require a credit card to be placed on file upon scheduling to reserve your appointment time. The preferred credit card on file will be charged the day of the telemedicine visit.

Additional Fees

• A $50 cancellation fee will be charged for all appointments not cancelled before two business days of the appointment. The preferred credit card on file will be charged.
• A $50 “no show” fee will be charged for any missed appointments. The preferred credit card on file will be charged.

Payments and Financing

• For convenience, you can make prepayments at our office, over the phone, or online.
• We accept Master Card, Visa, American Express, Discover, cash, and personal checks. An additional fee will be added to your account for any returned check.

• Financing available through PatientFi and CareCredit for amounts over $200.00.
• Accounts with balances over 90 days old will be transferred to a collection agency. To make an appointment after the account has been referred, the balance must be paid in full, along with a reinstatement fee of 25% of the balance.

Miscellaneous

• Children under 12 are not allowed in the front reception area without adult supervision.
• Children under 12 are not allowed in the room during laser treatment unless they are scheduled patients.